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To Our Valued Customers:
Below is an easy to follow procedure for the return of product to our company. Please remember the first step before returning product is for you to obtain an authorization number from our Customer Service Department.
Call 1-888-886-6442, Monday through Friday, 8:30 a.m. to 5 p.m. Eastern Time to report concerns to the Customer Service Department of Nutramax Laboratories, Inc. ("Nutramax").
A representative of Nutramax will talk with you, our customer, and issue a Return Authorization number (RA) to you in order for you to return the product purchased from store.cosequin.com.
You will need to provide the following information: (1) Product name, size and quantity to be returned, (2) lot number and expiration date of product(s) to be returned (Customer Service can provide assistance in obtaining this information), and (3) reason for return. Once a RA is obtained, the product to be returned and a copy of the Return Authorization form shall be returned to: Nutramax Laboratories, Inc., 2208 Lakeside Blvd, Edgewood, MD 21040, Attention: Returns Department, Cosequin Store.
Upon receipt of returns by Nutramax, credit may be placed onto customer's credit card or product may be replaced.
Damaged product or product sent in error by Nutramax will be picked up from customer via UPS.
Return of damaged product shall be returned in the damaged original packaging so that the damaged packaging can be used by Nutramax to facilitate a possible UPS inspection.
Items ordered incorrectly by you may still be returned, but the shipping cost is your responsibility.
Product shortage claims will need to be verified by Nutramax's Customer Service Department and, upon verification, missing product will be shipped promptly to you.
After 10 business days of receipt of product but within 30 business days of receipt of product:
Follow same procedure listed in 1, 2 and 3 above. The product can be returned if it is not opened, has no markings or has no damage to product carton and the product has at least one year before expiring. Otherwise, the product cannot be returned.
Customer is responsible for shipping costs associated with this type of return.
Customer may either exchange such product for same product or alternate product of similar value.
Under all circumstances, when returning product to Nutramax, Nutramax is not responsible for any lost, damaged, illegible, mutilated, postage-due, or misdirected mail or shipments.